Katherine Polkinghorne
PMO Leader | Portfolio Management | Chief of Staff | Strategic Planning | Enterprise Portfolio Management | Program Management | PMP
- Role
- Business Transformation Principal Portfolio Manager (Pmo) at Atlassian
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Katherine Polkinghorne
PMO Leader specializing in strategic planning, business transformation and Enterprise…
Experience
Business Transformation Principal Portfolio Manager (Pmo)
Apr 2024 — Present · Austin, TX, US
Created and led Atlassian\'s Global Customer Support Services (CSS) Program Management Office, delivering global AI and customer-focused initiatives to transform Atlassian Customer Support. Drove global operational efficiencies and process improvment, while elevating the customer experience.• Established first global Customer Support Services (CSS) Program Management Office, successfully delivering 125+ programs (25% growth YOY) to overachieve all OKRs, driving strategy and execution of transformational AI and CX initiatives across customer services, resulting in multi-million dollar cost reduction YOY.• Implemented strategic prioritization frameworks, standardized processes and tools, resource management and reporting, bringing cross-functional clarity and alignment for priorities across Executive leadership and stakeholders.• Risk management and cross-functional prioritization through cross-functional stakeholder management and executive engagement, resulting in 4+ weeks increased velocity from planning to delivery YOY.• Transformed portfolio communications for Executive, organizational and stakeholder audiences, created a compelling vision aligning stakeholders to strategy, with 2x engagement YOY and broad leadership buy-in.
Education
Bond University
LLB (Honors), BIntBus
Skills
- Automotive
- Mergers
- Dispute Resolution
- Outsourcing
- Privacy Law
- Commercial Litigation
- Trademarks
- Legal Advice
- Software Licensing
- Cross-Border Transactions
- Negotiation
- International Business Law
- Competition Law
- Project Management
- Restructuring
- Strategy
- Consumer Law
- Joint Ventures
- Business Strategy
- Employment Law
- Management
- Property Law
- Legal Compliance
- Corporate Governance
- Business Development
- Due Diligence
- Change Management
- Business Planning
- Contract Law
- Mergers
- Customer Experience
- Contract Negotiation
- Legal Writing
- Divestitures
- Transportation Law
- Franchising
- Legal Assistance
- IT Law
- Corporate Law
- Intellectual Property
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