Katherine Zhang
Sr. Customer Success Manager at Persado
- Role
- Senior Customer Success Manager at Persado
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Katherine Zhang
I studied Anthropology at Yale because I’ve always been fascinated by how people think, what drives their decisions, and how culture shapes behavior. That curiosity has carried over into my career in Customer Success, where I’ve spent the last 3 years helping customers get the most out of the products they use.I love working directly with people, whether it\'s guiding new users through onboarding, troubleshooting issues, or helping teams hit their goals. I’m motivated by the moments when something clicks for a customer and they start to see real value.
Experience
Senior Customer Success Manager
Mar 2025 — Present · New York, NY, US
Led customer engagement and platform adoption for Persado across Fortune 500 enterprise accounts in the Financial Services and Retail industries, serving as the primary day-to-day client contact.Developed and executed strategic account plans and operating playbooks using a results-driven, methodical approach to guide customers along a defined maturity path.Delivered measurable business impact by aligning initiatives to customers’ strategic objectives and achieving key results on a quarterly basis.Managed multiple concurrent workstreams through creative problem-solving and cross-functional collaboration in a fast-paced, dynamic environment.
Education
Yale University
Bachelor's degree
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