Katherine Martin

Client Relations Specialist @Yohana

Seattle, WA, US

Wellness company creating software, services, and hardware specifically for modern families. Our first offering is the Yohana Membership: a personal assistant service designed for busy parents (especially moms) to help lighten the mental load of having too much to do.Client-facing representative that oversees and manages multiple household projectsResponsible for onboarding new ClientsAccurately assesses the Client\'s needs and offers recommendations through research and relevant experienceMaintains a high level of Client privacy and security and can respond professionally to sensitive information and situationsProactively anticipate future needs for the ClientAssist in professional partner selections, project management and communicationsServes as a liaison between Clients and vendors in managing projects, budgets and logisticsRespond appropriately and immediately to Client requests and concerns, keeping Clients informed of the status of their to-doOversees and researches multiple household projectsCollaborated with business development, marketing, and product departments on the creation of competitive concept proposals.Developed new service offerings based on detailed and documented insights of market and client needs.

Washington State University

Bachelor’s Degree, Public Relations, Advertising, and Applied Communication