Katherine Healey
Operations Executive @埃森哲
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WORK HISTORY
Operations Executive @埃森哲
Vancouver, BC, CA
I am the Outsourcing Executive responsible for quality, sales and account management, and solution development across a portfolio of North America Utility clients.I have extensive experience delivering business process services including Customer Care, Human Resources, Finance. With 25 years of experience in the utility industry, I have successfully achieved significant client and customer satisfaction results by driving operational excellence and continuous improvement. Together with my team, I have delivered first quartile results, gaining recognition locally and internationally with numerous industry awards.Winner of Accenture’s 2010 Women’s Advocacy award and the 2012 Global BPS Sales Award, I am passionate about developing people and am an active advocate for United Way and supporter of women in the workplace.
ABOUT KATHERINE HEALEY
I have 20 years experience in business process services delivery and account management, working within the Retail, Telecom and Utilities industries. I have a real passion for helping clients reimagine their operations, improve their cost structures and enhance their customer experiences. With a demonstrated track record of transforming operations to achieve business outcomes, I work with clients to develop creative solutions to realize significant value through a combination of technology, people and process improvements. My other passions include supporting and mentoring women in their career journeys and participating in local community programs for those in need.
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