Katherine Hansen

About Katherine Hansen

Senior Healthcare Executive As a senior leader with over 20 years of progressive healthcare experience, I establish partnerships with physicians, peers, and frontline staff to build a culture of trust and respect. I bring great enthusiasm and dedication to my organization each day by focusing on our mission, vision and values. I use change management, continuous process improvement, industry benchmarks, predictive analytics and data management tools to improve the patient experience and achieve business growth. As a Lean Six Sigma Green Belt, I apply process improvement methodologies to lead the execution of complex, multi-year strategic initiatives that positively impact organizational performance. I know when to “get in the weeds” and when to delegate to my capable, high performing team, in order to deliver ongoing success to the organization. Career Highlights Strategic Planning and Execution ⇛ Increased visit volume by 524% over three fiscal years across all practices. In close collaboration with physician leaders, executed new marketing strategy, expanded service lines, and opened a new practice site in underserved region. Fiscal Sustainability ⇛ Re-established financial security by eliminating $1.2M loss within 6 months. Decreased labor expenses; reduced insurance denials; decreased bad debt; renegotiated leases; and recovered unbilled invoices. Performance Improvement ⇛ Achieved performance outcomes, such as increasing the percent of calls answered calls within 22 seconds from 50% to 83%, by utilizing Six Sigma methodology, streamlining workflows, enhancing technology, and initiating quality controls. Collaborative Relationships ⇛ Partnered with physician leaders to establish performance measures and a compensation plan based on industry benchmarks that increased productivity and achieved 100% physician buy-in. High Performing Teams ⇛ Boosted overall employee satisfaction from 3.72 to 4.18 through leadership standard work and staff recognition programs, and enforcing “above-the-line” behavior. Recognized for cultivating strong leadership team; asked to present companywide on how to create a top-level leadership team.

Experience

1. Regional Vice President, Group Operations and Ipa Strategic Growth Mergers and Acquisitions

   Optum

   Jul 2021 — Present · Los Angeles, CA, US

   Oversight for large regional medical group and IPA operations, responsible for P&L more than

Education

• University of Southern California

  Master of Health Administration / Master of Gerontology

• California State University, Fullerton

  Bachelor of Science

Skills

• Healthcare Management
• Employee Relations
• Operations Management
• Personnel Management
• Grants
• Emr
• Strategic Financial Planning
• Organizational Development
• Financial Analysis
• Human Resources
• Onboarding
• Staff Development
• Department Reorganization
• Healthcare Information Technology
• Management
• Higher Education Administration
• Nonprofits
• Performance Improvement
• Data Analysis
• Consensus Building
• Employee Engagement
• Business Process Improvement
• Budgets
• Leadership
• Grant Writing
• Leadership Development
• Academic Administration
• Project Management
• Change Management
• Hipaa