Katherine Flanagan
Contact Center Representative @ Harbor Health | TWU Child Life Student
- Role
- Contact Center Representative at Harbor Health
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Katherine Flanagan
I’m a healthcare professional with experience in patient access, front desk operations, and contact center support in fast paced medical settings. In my current role as a Contact Center Representative with Harbor Health, I support patients and families by answering calls, scheduling appointments, and helping them navigate healthcare services with clarity and empathy.I work regularly in electronic health record systems, including Athena, and am comfortable managing multiple systems while maintaining accurate documentation and HIPAA compliance. My background also includes medical receptionist work across clinic settings, where I supported scheduling, insurance verification, and high volume phone lines while creating an organized and welcoming patient experience.I’m drawn to roles that involve relationship building, problem solving, and systems based work. I enjoy being a reliable point of contact, staying organized in fast moving environments, and supporting people through clear communication and attention to detail.
Experience
Contact Center Representative
Dec 2025 — Present
Education
St.Edward's University
Bachelor of Arts - BA, Criminal Justice and Corrections
Texas Woman's University
Master's degree, Child Life
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