Katie Smith

About Katie Smith

With over three years of experience in property management, I specialize in delivering exceptional customer service, financial stewardship, and operational efficiency. As a Senior Associate of Operations, I oversee 800k SF Mid-Rise office portfolio in the UTC region of San Diego, managing 89 customers and driving results that enhance both the tenant experience and portfolio performance.My expertise lies in effectively managing move-ins/outs (10 in FY25, 7 in FY24), spearheading customer suite improvements (4 in FY25), and coordinating capital projects ($329K in FY25 across 11 projects), all while ensuring financial targets are met and exceeded. By collaborating with cross-functional teams, I foster a culture of innovation and collaboration, ensuring the portfolio operates within budget and offers top-tier service.Beyond my core responsibilities, I am a member of the mentorship committee, continuously developing my emotional intelligence and interpersonal skills. This, in turn, empowers my team and strengthens our collective ability to achieve project goals while maintaining a positive, high-performing team environment.My approach to property management blends creativity with a focus on results, leveraging my project management skills to achieve operational excellence. I am committed to delivering value to businesses in the UTC area, ensuring that both financial and customer satisfaction objectives are seamlessly aligned.

Experience

1. Senior Associate

   Irvine Company

   Oct 2023 — Present · San Diego, CA, US

Education

• California State University-Fullerton, Mihaylo College of Business and Economics

  Bachelor's degree

  2014 — 2018