Katherine Calderon Morgan

Change Manager - Cloud Operations @ServiceNow

Serve as the primary Change Manager and a trusted partner to our local operation teams. Work proactively and collaboratively with the Senior Manager of Change Management to assess and identify needed process improvement opportunities. Review requests for change to ensure appropriate rigor, discipline, consistency and predictability is applied across the entire organization with respect to how changes are submitted, reviewed, approved and executed. Chair the Change Advisory Board (CAB) meeting, produce the meeting agenda and distribute meeting minutes to stakeholders. Provide training, coaching and guidance to customers of change management process. Interface with subject matter experts, service owners, regional and global peers to meet process needs across multiple cross-functional teams. Participate in external customer and internal audits as the subject matter expert for Change Management, demonstrating adequacy and effectiveness of internal controls in a regulated market environment. Play a key role in defining requirements and participating in large scale projects, allowing Change Management to effectively support the delivery of scalable infrastructure solutions