Katherine Bates

About Katherine Bates

How can I help?\" From my first job in high school, I\'ve answered the phone with this question. Far from being a rote greeting, these words express my deepest desire: to support and empower those around me. From the long-ago days of assisting bakery customers with choosing the perfect loaf of Cinnamon Swirl bread to my current role leading and mentoring a team of technical support associates, my passion for helping has been my North Star.My emotional intelligence is my biggest strength. Above all I enjoy teamwork and communication. At Zocdoc, a company on a mission to change healthcare and give power to the patient, I\'ve had unparalleled opportunities to grow, collaborate, and lead. I inspire my team with my dedication, not just to excellence in our work and processes, but to each of their individual career paths. They depend on me for thoughtful feedback and guidance. They know that I will push them to achieve more than they thought possible. As a lifelong learner myself, I seek out educational opportunities for them to improve their contributions to our work and to up their game to thrive within our field.

Experience

1. Integration Support Manager

   Zocdoc

   Aug 2018 — Present · New York, NY, US

   Leading NYC team of Tier Two Technical Support associates who handle local and Enterprise software integrations- Owning recruiting, hiring, and onboarding processes for all technical support new hires in NYC- Managing employee schedules, scheduled client interactions, and internal meeting cadence- Coaching team members for ongoing development and providing insight to all levels of leadership around individual contributor growth- Creating process, maintaining technical documentation, and providing ongoing feedback and clarification around tasks, technical knowledge and prioritization of work- Ensuring team compliance with all internal policies, HIPAA, and business agreements- Collaborating with Engineering, Business Operations, Customer Success and Service teams to drive company initiatives

Education

• Webber Douglas Academy of Dramatic Art

  Theatre/Theater

Skills

• Marketing Strategy
• Social Media
• Marketing
• Social Networking
• Leadership
• Microsoft Excel
• Powerpoint
• Healthcare
• Public Speaking
• Customer Service
• Account Management
• Hospitality
• Microsoft Office
• Salesforce.com