Katherine Bacon Elkins

Experience

1. Director of Real Estate Fulfillment

   USAA

   May 2015 — Present · Tampa, FL, US

   Ensures risks associated with business activities are effectively identified, measured, monitored and controlled. Partners with Quality Assurance, Compliance, and Legal regarding process changes or clarification on existing procedures. Leads a large group of Mortgage Fulfillment people managers responsible for cross functional organization in a matrix environment. Accountable for performance and pipeline management of resources. Ensures that all departmental measurements are met by communicating management metric objectives to all areas and by providing feedback in relation to the goals. Develop and execute business plans based upon enterprise and bank operational plan and vision. Identifies opportunities to improve Real Estate mortgage products, processes, and service to achieve strategic planning and tactical goals. Successfully led projects from concept to integration. Leads complex Bank and enterprise projects, programs, committees and ensures timely and accurate completion of responsibilities. Maintains comprehensive knowledge of internal and external Real Estate products and regulations such as Fannie Mae, Freddie Mac, VA, and USAA guidelines. Responsible for new employee selection, onboarding, employee development, performance evaluation, behavior modification, career counseling, resolution of employee issues, retaining top talent, and all manager related managerial functions in support of own team and others within the Real Estate department. Oversees manage performance, assesses training requirements, evaluates individual training needs, and promotes the development of effective team relationships. Resolves complex issues related to service member escalations. Manages overall workload to ensure adequate resources are available to maintain operational efficiencies within budget limitations to achieve target business objectives.

Education

• Stetson University

  Bachelor of Arts (B.A.), Communications

  1998 — 2001

• Lakewood High School

  High School Diploma

  1993 — 1997