Katherine Aiken
Manager, Customer Success @McGraw Hill
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WORK HISTORY
Manager, Customer Success @McGraw Hill
Atlanta, GA, US
EDUCATION
Vanderbilt University
Bachelor of Arts, English
The University of Georgia
Gifted Certification Courses
Georgia State University
Certification, Secondary English
SKILLS
ABOUT KATHERINE AIKEN
PROFESSIONAL PROFILECreative, goal-oriented professional with over 33 years of training and teaching experience; Knowledge of adult learning principles; Proven track record with customer engagement and project management; Expertise in defining objectives, establishing strategies and assessing the success of the implementation process; Highly effective leader, mediator and problem solver; Exceptional capacity to coach others in setting and achieving individual and team goals; Excellent written and oral communication skills; High level of energy, personal commitment and integrityTECHNOLOGICAL PROFICIENCIESConducting web trainings and meetings with Zoom, WebEx, GoToMeeting and Google Hangouts; Website management using Joomla CMS; Blogging; Podcasting; Video and audio editing; Technology integration with SMART Technologies and Promethean educational solutions; Windows and MacOS; Microsoft Office Suite; G Suite; NetSuite; Salesforce.com; ACT; SalesLogix
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