Katherine Ackerly

About Katherine Ackerly

I’m a Director of Operations focused on strengthening and scaling operations within…

Experience

1. Director of Operations

   Rech Law, P.C

   Feb 2022 — Present · Charlotte, NC, US

   Spearhead the firm’s expansion into two additional locations, overseeing employee management, office planning, utilities, budgeting, hiring, and coordination with government agencies to ensure successful openings- Supervise and support a team of 15 employees across all locations, managing HR functions, professional development, and policy enforcement to foster a positive work environment- Provide ongoing feedback through bi-weekly informal meetings and formal mid-year and end-of-year reviews, enhancing performance and employee morale with specific feedback and measurable goals- Administer all interviews for prospective employees, aligning talent acquisition with the firm’s growth objectives- Regularly evaluate employee performance metrics to optimize scheduling and workload, contributing to a significant increase in firm revenue year-over-year- Execute firm-wide events to enhance team cohesion and culture- Advise on budget management and strategic fund allocation through monthly reconciliations, quarterly audits, and diligent maintenance in QuickBooks- Manage client billing across all locations, implementing a weekly collections system to increase total revenue from collectible income- Strengthen client relationships through prompt resolution of inquiries and proactive communication- Streamline interoffice processes by overhauling the regulatory office manual and creating training videos and role-specific handbooks to ensure staff have clear guidance on policies and procedures- Collect and analyze data on existing programs and policies to enhance overall office efficiency- Collaborate with the firm’s marketing agency to optimize online marketing efforts, including writing articles for local media to enhance visibility- Develop and implement the firm’s Vision and Mission Statements, along with Core Values, to align team efforts with long-term objectives.

Education

• University of South Carolina

  Master's degree, Social Work

  2015

• Clemson University

  Bachelor of Arts (B.A.), Sociology

  2012 — 2015

• University of North Carolina Wilmington

  Executive MBA