Katheren Palmer
Customer Service | Leader | Customer Experience and Inside Sales | Project Management | Optimization | Process Improvement | Mentor
- Role
- Customer Service Account Specialist at BASF
- Location
- Lansing, MI, US
- LinkedIn followers
- 500 followers
About Katheren Palmer
Highly motivated, passionate, and result driven individual with strong leadership and…
Experience
Customer Service Account Specialist
May 2017 — Present · MI, US
Develop dependable and strong relationships with both external partners/customers and internal partners including sales, logistics, regulatory, supply chain, technical, and quality. Work collaboratively to foster sustainable business success and growth with customer care and cross-functional teams. Manage accurate, detailed, and timely order and data entry. Analyze KPI data for trends and growth/optimization opportunities; quantify data and optimization for cost savings. Review order data and trends to maintain high accuracy in demand planning and inventory support for customers. Efficient implementation of new and sustainable processes to foster more productive work environment and increase customer experience. Passion for continuous improvement; efficiency and time savings mindset – value added for customers and business. Prioritize safety, compliance, and continued learning. Competently demonstrate passion for diversity and inclusion, innovation, digitalization, teamwork, and customer focus.
Education
Mount Pleasant High School
High School Diploma
2002 — 2007
Central Michigan University
Bachelor of Science (B.S.), Mathematics
2007 — 2013
Skills
- Critical Thinking
- Process Optimization
- Industrial Safety
- Powerpoint
- Spreadsheets
- Inventory Management
- Client Education
- Lean Manufacturing
- 5s
- Value Stream Mapping
- Behavior Based Safety
- Phone Etiquette
- Environment, Health, and Safety (Ehs)
- Public Speaking
- Leadership Development
- Receptionist Duties
- Lean Operations
- Inventory
- Hse Auditing
- Appointment Scheduling
- Sales
- Health & Safety
- Microsoft Office
- Operations Improvement
- Safety Compliance
- Microsoft Excel
- Internal Audit
- Telephone Skills
- Lean Thinking
- Animal Work
- Continuous Improvement
- Manufacturing
- Interpersonal Communication Abilities
- Safety Training
- Management
- Safety Auditing
- Customer Satisfaction
- Invoicing
- Data Entry
- Gemba
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