Katharine Richter Hood

Senior Customer Implementation Consultant

Role: Senior Customer Implementation Consultant at Ellucian
Location: Scottsdale, AZ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Katharine Richter Hood

Customer success and implementation leader with 10+ years of experience driving SaaS post-sales implementations, enterprise relationship management, and operational improvements. Proven ability to lead complex projects, accelerate time-to-value, and align cross-functional teams to deliver measurable customer outcomes. Strategic, data-driven, and highly organized with strong executive communication skills.

Experience

Senior Customer Implementation Consultant
Ellucian
Mar 2020 — Present · Scottsdale, AZ, US
Lead multiple concurrent enterprise SaaS implementations across five products, managing scope, timelines, and delivery. Reduced time-to-value by 35% by creating a centralized product capabilities library and standardized processes. Identify and implement process improvements to increase operational efficiency and customer satisfaction. Facilitate executive presentations, onboarding, and training sessions. Coordinate cross-functional teams and ensure milestones and deliverables are met on schedule.Enterprise Customer Success Manager | March 2020 – June 2022Served as primary relationship owner and strategic advisor to drive adoption, expansion, and retention. Conducted executive business reviews to measure success metrics, demonstrate ROI, and identify growth opportunities. Proactively mitigated churn risk and reduced escalations through expectation setting and issue resolution. Maintained success plans, customer activity, and usage metrics in Salesforce and Gainsight.

Education

San José State University
Communication Studies, Communication
2005 — 2007

Skills

Saas
Sem
Direct Sales
Marketing Communications
Facebook
E-Commerce
Customer Relationship Management (Crm)
Public Speaking
Sales
Advertising
Training
Business Strategy
Customer Service
Team Building
Email Marketing
Fundraising
Marketing Strategy
Lead Generation
Leadership
Strategic Planning
Strategic Partnerships
Start-Ups
Crm
Digital Strategy
Social Networking
Business Development
B2b

Contact information

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Work email
•••••@ellucian.com
Personal email
•••••@•••••.com
Direct dial
+14•••••••61

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Current company

Ellucian

Higher Education · 4.3K employees · Founded 1968 · Reston, Virginia, United States

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

ellucian.com

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