Katharine Lee

Role
Senior Merchant Success Manager at ShipBob
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Katharine Lee

Experienced Buyer with 6+ years in the industry, and a demonstrated history of working in…

Experience

  1. Senior Merchant Success Manager

    ShipBob

    Jan 2022 — Present

    Manage and develop 20+ D2C and B2B e-commerce merchants; responsible for the overall relationship management of a multimillion dollar client portfolio who utilize ShipBob services *Provide data-driven solutions to optimize costs, manage inventory, streamline operational processes and grow the merchant’s brand *Work cross-organizationally to quickly and effectively problem solve to ensure the best merchant experience *Facilitate working sessions with Success Operations Specialist reps to address merchant concerns, ensure effective problem solving processes, and continue to deliver the most optimal customer experience *Grow book of business to meet and exceed quarterly revenue goals and performance metrics by negotiating new contracts, hosting quarterly business reviews, and continually looking for expansion opportunities

Skills

  • Photoshop
  • Research
  • Facebook
  • Illustrator
  • Event Management
  • Trend
  • Microsoft Word
  • Styling
  • Public Relations
  • Social Media
  • Fashion
  • Apparel
  • Indesign
  • Powerpoint
  • Product Development
  • Mac
  • Visual Merchandising
  • Microsoft Office
  • Basic Photoshop
  • Retail
  • Visual Retaling
  • Consumer Behaviour
  • Publicity
  • Blogging
  • Merchandising

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Katharine Lee — Senior Merchant Success Manager at ShipBob in Chicago, IL, US | Unifers