Katey Chamblin

About Katey Chamblin

Enterprise operations leader with deep roots in Customer Experience (CX), Digital Experience Design (DXD), and Go-to-Market strategy, operating at the intersection of strategy, execution, and experience to drive growth and frontline performance at scale.With 25 years in the wireless industry, experience spans designing end-to-end digital and employee journeys, leading large-scale digital transformation, and now overseeing Enterprise Operations — including frontline readiness across Retail and Care, learning and development, frontline communications, and the design and automation of systems and tools that power daily execution.Leadership includes enterprise program management and go-to-market delivery, translating strategic priorities into coordinated, high-impact market execution. Commercial steering across quarterly and long-range plans is informed by insights, analytics, and a deep understanding of consumer behavior to optimize performance and accelerate growth.Known for aligning marketing, sales, technology, and operations within complex organizations to deliver seamless, integrated, customer-first solutions that are measurable, scalable, and built for long-term value.Key Areas of Expertise:• Digital Experience Design: Designing end-to-end customer and employee journeys that drive engagement and align with strategic growth objectives.• Enterprise Program Management & GTM Delivery: Translating strategy into coordinated, cross-functional execution that accelerates time-to-market and drives adoption.• Customer Experience Excellence: Creating experiences that delight customers and build lasting loyalty, leading to sustainable business success.• Go-To-Market Leadership: Developing and executing GTM strategies that ensure successful product and service launches, driving market share and revenue growth.• Digital Transformation: Leading large-scale digital transformations, integrating the latest technologies to optimize operations and stay competitive in fast-evolving markets.• Cross-Functional Leadership: Fostering collaboration across marketing, technology, and operations teams to deliver innovative, customer-first solutions.• Marketing Strategy: Developing and executing data-driven marketing strategies that effectively position products and services, optimize customer acquisition, and enhance brand visibility, driving both short-term growth and long-term brand loyalty.

Experience

1. Senior Vice President, Enteprise Operating Services

   T-Mobile

   Feb 2026 — Present · Overland Park, KS, US

   Drives enterprise-wide commercial performance, strategic program execution, frontline enablement, business continuity, and digital commerce growth. Aligns strategy to financial outcomes and delivers measurable, sustainable impact across customer and operational performance.

Education

• University of Nebraska at Kearney

  Bachelor of Science, Business, Management Information Systems

  1997 — 2001

Skills

• Competitive Analysis
• Marketing Operations
• Program Management
• Solution Selling
• Salesforce.com
• Sales Operations
• Product Launch
• Mobile Marketing
• Sales
• Product Marketing
• Management
• Product Management
• Telecommunications
• Product Development
• Cold Calling
• Marketing
• Go-to-Market Strategy
• Strategy
• Cross-Functional Team Leadership
• Direct Marketing
• Marketing Strategy
• Direct Sales
• Wireless
• P&L Management
• Leadership
• Mobile Devices
• Customer Satisfaction
• Vendor Management
• Strategic Partnerships
• Account Management
• Pricing