Katerina Simmons
Head of Infrastructure Services @Fifosys
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WORK HISTORY
Head of Infrastructure Services @Fifosys
London, GB
I lead a dynamic 3rd line support team and oversee the management of all internal systems and toolsets used to deliver support services to our customers.My role encompasses the management of the patching and monitoring processes, both internally and for our diverse customer base, ensuring systems are secured and any issues are proactively managed by our teams. In addition, I serve as the Change Manager on our Change Advisory Board, driving efficient and effective change management processes.As a corporate sponsor for several high-value customers, I lead strategic technical conversations to align our services with their business objectives, fostering strong client relationships and delivering tailored solutions that drive success.Successful RMM migration for over endpoints alongside the deployment of a new PSA system.
EDUCATION
Brunel University of London
Information Systems
SKILLS
ABOUT KATERINA SIMMONS
With over 12 years of experience in IT infrastructure, I lead the Infrastructure Services team at Fifosys, focusing on proactive issue mitigation, robust change management, and strategic client alignment. My role includes overseeing patching and monitoring processes, chairing Change Advisory Board meetings, and fostering strong relationships as a corporate sponsor for key customers. Leveraging expertise in remote monitoring, automation, and IT operations, our team drives operational efficiency, ensuring secure and seamless service delivery. With a solutions-oriented approach, I remain committed to aligning technical strategies with business objectives while identifying opportunities for process enhancements that empower both our clients and teams.
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