Katerina Gryparis
VP, Customer Experience - Executive Partner @Forrester
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WORK HISTORY
VP, Customer Experience - Executive Partner @Forrester
Madison, WI, US
Executive advisor to CX leaders across Fortune 500 and large enterprises in pharmaceutical, healthcare, insurance, financial services, utilities, and government, guiding CX strategies that deliver measurable customer and business outcomes.
EDUCATION
Oriel STAT A MATRIX
Six Sigma Black Belt Training
University of South Florida
BA, Anthropology
Wisconsin School of Business
Project Management Masters Certificate
Prosci Change Management
Change Management Certification
SKILLS
ABOUT KATERINA GRYPARIS
With 20+ years of professional experience—and a decade dedicated to customer experience (CX)—I’ve built and scaled CX teams from the ground up, drawing on my background in operations and continuous improvement to deliver strategies that drive measurable impact. This journey led me to my current role as a trusted advisor to CX leaders.Today, I help CX executives develop, scale, and elevate their practices with confidence. Having built and led CX teams myself, I bring empathy, collaboration, and tailored guidance to turn their vision into meaningful impact.Outside of work, I’m a wife, parent, adventurer, and lifelong learner. Whether I’m hiking trails, lifting weights, exploring new destinations, or diving into podcasts and books, I’m always on a journey to grow personally and professionally.
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