Kate Oneil

About Kate Oneil

I have 20-ish years of agency and client-side digital experience. I\'ve been every flavor of PM and I\'m a CSPO. I am passionate about user experience and also have expertise in Information Architecture and Content Strategy. I\'m a strategic thinker with the chops to get tactical while keeping an eye on the north star. I have an owner mentality and I am a servant leader. Results such as- Increased team capacity by 45 hr/week by implementing continuous delivery methodology- Pioneered international, UX/ethnographic research program in SE Asia - results gleaned $1m in additional business to the agency as well as providing millions of dollars of opportunity to our client in Southeast Asia. Lauded by GM for program excellence and results- IA and design integration for PSE.com scored in the top 10 sites in the usability scale during beta - Multiple award winning experiences created under my tenure as Executive Producer at DraftFCB - Online chat program on both T-Mobile.com and My.T-Mobile.com upped TMO\'s JD Power score - eSignature integration into the lower funnel for both T-Mobile.com and My.T-Mobile.com increased sales by 25%- The process flow I created, implemented, and documented for T-Mobile\'s CRM department streamlined WebDev\'s ability to get ads on the websites in a timely fashion without aversely impacting page-load - Had my own digital-strategy/marketing company with the mission to bring corporate digital strategy to small businesses - Multiple Sharepoint design and build projects at Microsoft and T-Mobile - Led web design and app projects on many platforms (.NET, Cocoa, Cloud, Droople, Ruby, Sharepoint) from strategy, to design, to dev, to test, to launch, to warrantee- Taught content strategy at University of Washington’s masters program in digital communication.

Experience

1. Sr Technical Program Manager - Practice Lead

   HTC Global Services

   May 2019 — Present

   Recouped 40 hours of dev and 5 hours of Director time in first 60 days by moving to continuous delivery and Agile practices; gained efficiencies and added rigor that increased velocity - Saved Microsoft account from being given to another agency through process improvement and servant-leader client/team management - Brought in $1m new business due to client referrals - Program, product, and client management for Microsoft Philanthropies Tech for Social Impact marketing automation program and UX redesign of SMB sales registration funnel and logged-in experience; EDU Trial in a Box fulfillment program; and AI marketing automation - Led teams offshore and onshore: dev, UX designers, researchers, and PMs - Microsoft Office Suite, AzureDevOps, Teams/Sharepoint, Power BI

Education

• University of California, Berkeley

  Architecture

  1984 — 1985

• University of Phoenix

  BS, Business

• University of California, Santa Cruz

  Art, Psychology

  1981 — 1982