Kate Michetti

Production Site Support Lead @Rio Tinto

Montreal, QC, CA

Accountable for delivering onsite technical support services across Rio Tinto Production sites throughout the Americas and Europe. I lead a geographically distributed team focused on service excellence, operational stability, and a culture grounded in safety and wellbeing- People‑First Leadership: Lead with a strong emphasis on the physical and mental wellbeing of team members, fostering an open, inclusive, and high‑trust environment- Safety & Risk Management: Conduct risk assessments, identify potential hazards, and implement proactive measures to ensure a safe and productive working environment across all supported sites- Stakeholder Engagement: Build and maintain strong relationships with IS & T and business leaders to align Site Support services with operational priorities and evolving business needs- Operating Model Alignment: Served as a subject matter expert guiding the alignment of Site Support services to the new Technology Platforms operating model, ensuring onsite teams adopted consistent processes, governance, and service standards across all regions- Operational Excellence: Oversee delivery of on‑site technical support, ensuring stability, responsiveness, and continuous improvement in service performance across multiple regions.Achievements- Cost Optimization: Successfully challenged vendor contract deliverables on multiple occasions, resulting in measurable cost savings and improved service reliability- Safety Excellence: Increased the Safety Maturity Model (SMM) score at RTA from 1.8 to 4.3 in one year, demonstrating significant progress in safety culture and team ownership- Service Stability Improvements: Strengthened support capabilities and standardized processes, elevating the quality and consistency of Site Support services globally.

CEGEP - John Abbott College

DEC, Commerce

Concordia University

Bachelor of Commerce, Operations Management