Katelyn Husvar
Support Engineer @Iru
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WORK HISTORY
Support Engineer @Iru
Stratford, CT, US
Engineered and deployed custom scripts to automate the installation and configuration of complex SaaS and proprietary software- Wrote and debugged Python scripts to facilitate API calls, enhancing system integrations and improving overall support workflows- Delivered expert-level technical support for complex Apple, Windows, and Android MDM issues, ensuring swift resolutions that drove customer satisfaction and loyalty- Evaluated customer feedback trends to pinpoint recurring system issues, implementing proactive solutions that elevated product reliability and user experience- Partnered with core engineering teams to efficiently escalate and resolve complex technical issues, fostering cross-functional collaboration- Mentored support engineers on advanced Apple device management techniques, accelerating technical growth and overall team capability- Authored and maintained comprehensive internal and public knowledge base articles, streamlining information sharing and drastically reducing new-hire onboarding time.
EDUCATION
Western Connecticut State University
BA, Computer Science, Psychology
SKILLS
ABOUT KATELYN HUSVAR
Results-driven Support Engineer with over 15 years of comprehensive experience in cross-platform technical support (Apple, Android, and Windows) and IT automation. Proven track record of scaling IT operations through scripting (Python, Shell/Bash) and automated deployment tools. Adept at resolving complex issues, leading helpdesk initiatives, and mentoring engineering teams to elevate overall support efficiency and customer satisfaction.
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