Katelyn Wiens

Customer Success Manager @Autotrader

Manchester, GB

I help automotive retailers unlock the full value of Autotrader by turning complex data, insights, and market trends into clear, actionable guidance. My role blends customer success, insight storytelling, content creation, and live education to support retailers in improving performance both on our platform and across their wider business.I translate detailed performance data and marketplace trends into simple, meaningful insight, and I host Insight Collabs, workshops, and webinars that educate, inspire, and drive behavioural change. I demonstrate our tools and metrics to help retailers maximise ROI, spot risks and opportunities, and build confident, data-led strategies. I also coach retailers on setting goals and KPIs, facilitate peer learning, and strengthen relationships across all levels of the automotive retail ecosystem.Alongside live facilitation, I create digital learning content for our Insight Academy platform. This includes storyboarding, scriptwriting, filming on green screen in our in‑house studio, and designing visual materials that make insight engaging and accessible. I also interview retailers to bring real-world examples into our learning content.

University of the Fraser Valley

Bachelor of Arts - BA, History