Katelyn Koemptgen

Guest Service Associate @European Wax Center

Plymouth, MN, US

Greeting guests as they arrive and ensuring they feel welcomed and comfortable- Answering phone calls, booking appointments, and managing walk-ins- Explaining the waxing services and products offered, and recommending services based on the guest’s needs- Assisting in the sale of retail products such as skincare items, wax-related products, and gift cards- Encouraging guests to sign up for the company’s membership program or take advantage of special offers- Managing the front desk, including maintaining appointment schedules and handling cancellations or rescheduling- Processing payments and handling any billing questions or issues- Working closely with estheticians and management to ensure efficient operations and maintain a high level of customer satisfaction- Supporting the team in maintaining a positive and professional environment.