Katelyn Knepper

Receptionist @Crown Lift Trucks

OH, US

As the Receptionist at Crown Lift Trucks, I manage front desk operations and support administrative functions across the branch. I answer and direct all incoming calls, greet visitors, and monitor door access for security. I handle all incoming and outgoing mail, as well as manage the shipping door.I create and manage customer accounts in QuipWare, including setting up sales tax and installing warranty information for equipment. I assist the Office Administrator and Branch Manager with daily operations, maintain office and kitchen supplies, and handle all food orders for meetings and trainings.I oversee accounts receivable functions—processing checks and credit card payments, contacting customers regarding invoices, attending weekly AR meetings, and assigning billing tasks when needed. I also generate planned maintenance agreements based on sales input.Additional duties include onboarding support such as badge photos, creating internal signage, and ensuring a clean and stocked office environment. I work daily with Microsoft Outlook, Word, Excel, PowerPoint, QuipWare, OnBase, TrustCommerce, and Canva.