Katelyn Knecht
Customer Experience Operations Manager @Alpine Home Air
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WORK HISTORY
Customer Experience Operations Manager @Alpine Home Air
Improved efficiencies and increased standardization for a rapidly growing online retailer of HVAC products through the creation of standard operating procedures and training initiatives Responsible for the oversight and development of the following teams responsible for delivering an unparalleled customer experience: Customer Service Team, HVAC Technical Support Team, & Warranty Administration Team Created a performance appraisal template that has been utilized company-wide to help individual team members and the company maximize professional growth and development
EDUCATION
Purdue University
Bachelor of Science - BS
SKILLS
ABOUT KATELYN KNECHT
I’m a Director of Customer Experience & Operations with 10+ years of experience building…
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