Katelyn Orourke

Implementation Team Lead @BlackLine

Woodland Hills, CA, US

Effectively lead a team of consultants to meet team and department goals-Train and mentor new team members as they learn the BlackLine suite of products-Coordinate and manage multiple concurrent implementation projects-Function as primary client and partner contact for questions regarding software functionality and best practices throughout the implementation phase-Provide continuous support and required assistance to team and other groups in the services department-Ability to provide recommendations and best practices to clients on how to configure the standard BlackLine products-Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication-Effectively manage and maintain client relationships-Ability to manage multiple clients and projects/tasks simultaneously-Strong communication skills including ability to work with all levels of the organization-Assist in creating processes and procedures which improve and streamline the implementation processes-Perform training for others in the department on best practices and new solution options.

Canisius College

Bachelor of Science (B.S.), Finance and Economics

Canisius College

Master of Business Administration (MBA), 3.5/4.0

Lorenzo de Medici

Study Abroad Program