Katelyn Dudley
Director of Operations, Customer Experience at Onit
- Role
- Director of Operations, Customer Experience at Onit
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Katelyn Dudley
Results-oriented operations leader with over seven years of experience driving customer experience and operational efficiency in the SaaS and tech sectors. Currently Director of Operations at Onit, specializing in optimizing service delivery and leading cross-functional teams. Expertise in Professional Services, Implementation, and Service Operations, with a focus on customer lifecycle management and resource optimization. Skilled in using data analytics and project management tools to enhance workflows and business outcomes. Known for driving continuous improvement and fostering strong stakeholder relationships to align operations with strategic goals.
Experience
Director of Operations, Customer Experience
Mar 2024 — Present
Education
University of Wisconsin-Whitewater
Associate's degree, Professional Sales
2011 — 2013
University of Wisconsin-Whitewater
Bachelor of Science (B.S.), ACS Chemistry
2009 — 2013
University of Wisconsin-Whitewater
Bachelor of Science (B.S.), Inorganic Chemistry
2009 — 2013
Skills
- Teamwork
- Healthcare
- Product Development
- Networking
- Research
- Market Research
- Event Planning
- Marketing Communications
- Public Speaking
- Time Management
- Team Leadership
- Account Management
- Salesforce.com
- Confluence
- Project Management
- Sales Operations
- Customer Service
- Sales
- Jira
- Marketing
- Gantt Project
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