Katelyn Driscoll

About Katelyn Driscoll

With a rich background in technical writing and extensive product management expertise, I am a seasoned Product Operations Lead committed to driving operational excellence and innovation. My unique skill set includes translating complex technical concepts into user-friendly documentation, facilitating seamless communication between cross-functional teams, and empowering end-users to maximize product value. As a Product Operations Lead, I excel in optimizing processes, fostering cross-functional collaboration, and leveraging my technical acumen to bridge the gap between development teams and end-users. My proven track record and commitment to excellence position me as a leader at the intersection of technical expertise and effective communication in the technology landscape.

Experience

1. Product Operations Lead

   Aspire Software

   Jul 2023 — Present · St. Louis City County, MO, US

   Leadership & Team Growth- Directed both Product Operations and Technical Writing teams for 18 months, scaling the Technical Writing function from one to three employees to support expanding documentation needs- Built strong vendor partnerships and negotiated improved pricing terms, delivering cost savings while maintaining service quality.Process & Operational Impact- Managed release cycles for two business units with competing schedules, improving coordination and reducing release conflicts across departments- Designed and implemented a Product Management scorecard to track release readiness, user satisfaction, and roadmap delivery, giving leaders a clear view of performance- Partnered with cross-functional leaders to draft a cost-based annual operating plan, ensuring budgets were closely tied to business priorities- Collaborated with stakeholders to establish a company-wide Outage Communications process, enabling consistent and timely client updates during service disruptions.Strategic Planning & Alignment- Organized and facilitated annual and quarterly planning sessions for Product and Technology teams, ensuring alignment on company objectives and execution priorities- Coordinated Product Advisory Board meetings, bringing client perspectives directly into roadmap discussions and decision-making.External Engagement & Events- Planned and managed the Product Management program at three large-scale user conferences attendees each), strengthening client relationships and capturing valuable feedback.

Education

• University of Central Florida

  Bachelor's Degree, English; Technical Communication

  2011