Katelyn Berry

Assistant Front Office Manager @Hilton Hotels & Resorts

IN, US

As Assistant Front Office Manager, oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departmentsA Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Oversee the entire Front Office operation to maintain high standardsEvaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvementEnsure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand\'s loyalty schemeMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesSet departmental objectives, work schedules, budgets, policies, and proceduresMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamworkEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesMaintain good communication and working relationships with all hotel departmentsMonitor staffing levels to meet cover business demandsConduct monthly communication meetings and produce minutesManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsAssist with other departments, as necessaryTo successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Bowling Green State University

Master's degree

Monroe County Community College

Associate's degree

The University of Toledo

Bachelor of Science - BS

The University of Toledo

Bachelor of Science - BS