Kateland Gough
MLIS Student | Social Storyteller
- Role
- Specialist i, Client Billing at Grow Therapy
- Location
- Oak Park, IL, US
- LinkedIn followers
- 500 followers
About Kateland Gough
Collaborative leader with a background in human resources, recruitment, and office management in programs, operational objectives, and strategic planning. I bring engaging leadership, thoughtful perspective, and guidance to support my teams and clients.
Experience
Specialist i, Client Billing
Dec 2025 — Present · Chicago, IL, US
Troubleshoot and resolve issues Clients and Therapists raise via Phone and Live Chat.Dig deep into problems in order to help identify root causes and work with our Product teams to improve the platform overallAssist and educate customers on the Grow Therapy platform, providing great customer service to our Clients and Therapists.Serve as the customer\'s go-to resource and passionate advocate, ensuring both Clients and Therapists feel heard and supported throughout their journey with Grow Therapy.
Education
Northern Illinois University
Bachelor of Arts - BA, Communications and Media Studies
Dominican University
Master of Library & Information Science - MLIS
Skills
- Public Speaking
- Customer Service
- Event Planning
- Apple
- Final Cut Studio
- Final Cut Pro
- Soundtrack Pro
- Pro Tools
- Salesforce.com
- Microsoft Office
- Microsoft Excel
- Powerpoint
- English
- Social Media
- Blogging
- Social Networking
- Creative Writing
- Leadership
- Public Relations
- Marketing Strategy
- Training
- Nonprofits
- Event Management
- Research
- Editing
- Marketing
- Fundraising
- Sales
- Social Media Marketing
- Newsletters
- Microsoft Word
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