Kate Kenyon
Head of Content Design, Operations & Localization Exec Director @JPMorganChase
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WORK HISTORY
Head of Content Design, Operations & Localization Exec Director @JPMorganChase
London, GB
EDUCATION
University of Birmingham
BA (Hons), Hispanics
SKILLS
ABOUT KATE KENYON
Leading Content Platforms, Operations and AI for regulated companies who want their content to work across multiple platforms and countries, for customers and AI/agentic AI.I lead large content teams to get (the right) content made, repeatedly, at scale. I have indepth knowledge of managing content serving AI and customers, without repeatedly building the same silos.* Content leadership from creation through to management and orchestration* Platform strategy and operations for CMS, CRM, TMS, MCP servers* Team management and upskilling across content, localisation and wider business where there is a content knowledge management gap.Specialisms:* Content and localisation operations: design, set-up, management* CX/UX operations: bringing together content, design, UX and research tools* Content modelling + design systems for structured scalable content and design across every platform* Headless CMS/CCMS - design and implementation* Content API definition, MCP server, workflows, working with data teamsI\'ve created, managed, and scaled up UX and Content teams since 2008. I\'ve worked with agencies including DigitasLBi, Wunderman, Cognifide and AKQA. I\'ve also worked directly with companies such as Chase Bank, Facebook, eBay, Expedia, the BBC, HSBC, Lloyds Banking Group, Cancer Research UK, Just Giving and eHarmony.
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