Kate Hastings
Leading Customer Experience at Definitive Healthcare
- Role
- Chief Customer Officer at Definitive Healthcare
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Kate Hastings
I lead Customer Success and Customer Care at Definitive Healthcare (Nasdaq: DH)
Experience
Chief Customer Officer
Mar 2025 — Present · Boston, MA, US
Leading a proactive value realization strategy, achieving YoY improvement in Gross Dollar Retention across a $220M Healthcare Data & Analytics portfolio. Scaling global operations by realigning Customer Success, Professional Services, and Support teams, improving operating churn and efficiency. Focus on retention, CSAT, NPS, operational efficiency. Establishing customer health metrics for board-level governance, ensuring alignment between customer outcomes and enterprise growth objectives.
Education
Georgetown University
BSFS, Foreign Service
1997 — 2001
Columbia Business School
MBA
2007 — 2009
Skills
- Research
- Private Equity
- Strategic Planning
- Mergers & Acquisitions
- Entrepreneurship
- Valuation
- Emerging Markets
- Market Entry
- Corporate Development
- Social Media
- Spanish
- Cross-Functional Team Leadership
- Fundraising
- Non-Profits
- Awesomeness
- Leadership
- New Business Development
- Public Speaking
- Strategy
- Strategic Consulting
- Management Consulting
- Leadership Development
- Business Development
- Talent Developer
- Financial Modeling
- Market Research
- Editing
- Team Leadership
- Business Strategy
- Due Diligence
- Change Management
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