Kate Gruell

Senior Vice President of Customer Experience @Airshare

KS, US

I drive an incomparable experience for existing and new customers and Airshare employees. This includes creating an experience strategy to build a customer-centric organization by redefining touchpoints, building stronger customer relationships, and finding innovative approaches for delivering frictionless, personalized, and predictive customer experiences. I execute, engineer, and develop the policies and procedures to provide a best-in-class experience for both customers and employees in support of Airshare’s mission and strategies.

Strathclyde Business School

BA with First Class Honors, Hotel & Catering Management

Cornell University

Professional Development Program, Leadership

The Graduate School at the University of North Carolina at Chapel Hill

Executive Leadership Development Program

University of Maryland - Robert H. Smith School of Business

MBA, Business