Katharine Dauphinee
Technical Writer @Tekstack
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WORK HISTORY
Technical Writer @Tekstack
EDUCATION
University of New Brunswick
B.A.
The University of British Columbia
M.Ed.
ABOUT KATHARINE DAUPHINEE
I am a highly competent technology-focused consultant who speaks the language of today’s IT personnel but relates primarily to the needs of the customers who use IT systems. I thrive on developing high-quality training programs, ensuring accurate and clear documentation and leveraging change management principles. I have an excellent ability to build positive relationships with stakeholders at all levels. This wide-ranging experience includes idea synthesis, rapid learning and adaptability. Technical Writer Years of experience: 20 Researched, wrote and edited procedural documentation, engineering specifications, tutorials, training guides and educational materials, user guides and technical manuals, online help. Initiated and developed processes to provide more effective and higher quality document preparation. Technical Trainer Years of experience: 15 Number of people trained: Designed and delivered enterprise-wide software training, custom corporate programs, specialty courses. Experienced in webinar and recorded video, classroom style, group facilitation, on-one coaching and training. Change Management Years of experience: 2 Coordinated nation-wide program to increase hiring of female sales agents using one-on-one coaching, strategic communications, peer business introductions, specialized training. SharePoint Consultant Years of experience: 8 Advised and participated through analysis, training and documentation in the delivery of SharePoint project information sites, document repositories and collaboration sites. Management Years of experience: 5 Oversaw production of large-scale regulatory documents, editing and revision of engineering specifications and discipline-specific reports, design and automation of templates and software documentation. Demonstrated excellent interpersonal and management skills as a leader by cohesive team alignment, efficient work processes, focus on strengths and positive environment. Specialties: Change Management Technical Training and Documentation SharePoint Document Management Coaching Management
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