Kate C.

About Kate C.

CONSUMER AND USER EXPERIENCE THOUGHT LEADER with significant product research, design…

Experience

1. Senior Research Manager, Amazon Books Studio

   Amazon

   Apr 2025 — Present · Seattle, WA, US

   Crafting the next chapter in digital reading at Amazon Books & Kindle, where I lead a brilliant ensemble of seven researchers in our continuing story of customer-centric innovation. From e-readers to mobile apps, from book discovery to publishing platforms, we\'re writing the future of how people create, share, and experience stories. In this role, I compose the strategic research narrative that shapes product development and business decisions, ensuring our plot twists delight readers, authors, and publishers while delivering compelling business outcomes.I orchestrate partnerships with cross-functional leaders to illuminate customer journeys and translate their stories into product possibilities. My focus: scaling research operations across our literary landscape - from Kindle devices to digital shelves - while crafting systems that turn customer insights into page-turning innovations. As keeper of our Working Backwards methodology, I guide initiatives across multiple teams and chapters of our organization, while mentoring tomorrow\'s research storytellers and fostering a diverse, inclusive team where every voice contributes to our narrative.#CustomerExperience #CustomerResearch #ProductStrategy #Leadership #DigitalReading #AmazonLeadership

Education

• University of Wisconsin-Madison

  Bachelor of Arts cum laude

• The New School

  Political and Social Research

• Sciences Po Aix

  Certificat

• The Interaction Design Foundation

  Professional Education

Skills

• Information Architecture
• Product Management
• Leadership
• Heuristic Evaluation
• Mobile
• Fintech
• Medical Devices
• Persona
• Interaction Design
• User-Centered Design
• Human Factors
• Management
• Cross-Functional Team Leadership
• Mobile Commerce
• User Experience
• Storyboarding
• Personas
• Experimental Design
• Focus Groups
• Contextual Inquiry
• User Interface Design
• Accessibility
• Usability
• Task Analysis
• Electronic Payments
• Usability Engineering
• Information Design
• User Experience Design
• Emv
• Payment Cards
• Mobile Applications
• Paper Prototyping
• Strategy
• E-Commerce
• Mobile Payments
• Qualitative Research
• Customer Journey Mapping
• Thought Leadership
• Human Computer Interaction
• Product R&D