Kate Carty
Service Delivery Manager @Cornerstone
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WORK HISTORY
Service Delivery Manager @Cornerstone
Theale, GB
Driving service excellence at Cornerstone through strategic partnership and contract management. • Ensure the delivery of contractual obligations and KPIs while resolving issues effectively. • Focus on reducing spend, and minimising risks, to enhance service quality delivered via our partner.• Provide a trusted interface with all other areas of the business, on both sides of the contract, in order to deliver seamless commercial and operational management of the estate.
EDUCATION
Goldsmiths, University of London
2.1 BA Ed Hons, English Literature
SKILLS
ABOUT KATE CARTY
Business leader with 25+ years’ experience in service delivery, commercial contracts, and supplier management. Skilled at strengthening client/supplier relationships, embedding governance, and improving processes to drive efficiency, compliance, and margin. Proven record of strong stakeholder management in delivering complex contracts with measurable impact.Specialties: Customer Service, Supplier Management, Contract Management, Business Development, Financial Analysis, strategic Planning, Negotiations, P&L, Policy Development, Process Improvement, Recruitment, Leadership, Training / Development, Forecasting, Reporting, M&A.
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