Kate Brenden
People-first IT leader excelling in analytical and strategic vision
- Role
- IT Manager at Rover.com
- Location
- Renton, WA, US
- LinkedIn followers
- 500 followers
About Kate Brenden
Exceptional customer service and technical aptitude with drive for helping teams succeed
Experience
IT Manager
Apr 2022 — Present · Seattle, WA, US
Leading a global team (US and EU) in providing excellent customer service and technical support to internal Rover Employees, including issues hardware, employee lifecycle, and access administration-Improving process and scalability with user self-service solutions through automation-Owning Rover\'s Atlassian implementation, including vendor partnership and technical collaboration-Meeting compliance requirements including SOX and PCI-Tracking team KPIs to align with departmental OKRs-Mentoring and career development for team members-Handling technical and situational escalations from technicians-Contributing to overall departmental strategic vision.
Education
Seattle Pacific University
Bachelor’s Degree, Psychology - Bachelor of Science
2011 — 2014
Spokane Falls Community College
Associate of Arts (AA)
2009 — 2011
Skills
- Mac
- Software Documentation
- Leadership
- Social Media
- Microsoft Word
- Mac Os
- Teamwork
- Technical Support
- Social Networking
- Communication Skills
- French
- Sccm
- Project Management
- Event Planning
- Collaborative Problem Solving
- Troubleshooting
- Creative Problem Solving
- Powershell
- Microsoft Excel
- Powerpoint
- Access
- Public Speaking
- Situational Leadership
- Microsoft Office
- Windows
- Customer Service
- Active Directory
- Research
- Communication
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