Katarzyna A.

Global Digital Platforms Itso, Engineering Foundation, Cloud Platforms @HSBC

London, GB

Global ITSO for the API Hosting Platform and associated services (both data centre and cloud based)• Embeds Agile IT Service Management disciplines into the day to day activities • Develop service design processes and documentation for on premises and cloud services aligned to the service model – ensuring all aspects of service design have been covered, that the documents and processes provide sufficient detail to enable transition to live and enable effective ongoing support and delivery of the services. This includes planning for Service Operations and Support, encompassing SLAs to the service, governance, support process, roles and responsibilities, tooling etc• Work closely with the technical architects and engineers to develop an understanding of the solution architecture and the changes to service delivery driven by it• Ensure any changes to service, process, organisation, operating model and other aspects are captured throughout the design phase• During transitioning, act as the liaison between the technical work streams and BAU to assure and support the delivery of quality service designs on time.• Service Designer and Owner of the Service Operations Toolkit • Innovation Champion

AGH University of Krakow

Master of Engineering - MEng, Biomedical/Medical Engineering

AGH University of Krakow

Bachelor of Engineering - BE, Biomedical/Medical Engineering

Warsaw University of Technology

Postgraduate Degree, Data Science

HSBC

Enterprise Engineer