Kate Scott
Partnerships and Customer Success Manager @Tugela People
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WORK HISTORY
Partnerships and Customer Success Manager @Tugela People
GB
Responsible for driving new revenue growth while ensuring existing customers achieve ongoing value from the company’s products and services. This role owns the full commercial lifecycle, from new referrals and deal closure through onboarding, adoption, renewals, and expansion.Acting as the primary commercial and relationship lead, the Partner & Customer Success Manager works closely with PS, MS, and Finance teams to ensure a seamless customer experience, strong retention, and sustainable revenue growth.
EDUCATION
Sheffield Hallam University
Urban land Ecomonics
Hyde 6th Form College
A Level
SKILLS
ABOUT KATE SCOTT
With over 30 years of experience in the professional services sector, I am a passionate and dedicated Customer Success Manager providing HR, employment law and payroll solutions. I manage a portfolio of corporate clients, ensuring that they receive the best possible service and support from our team of experts. I also oversee the customer journey and onboarding process, designing and implementing strategies to increase customer satisfaction, retention, and loyalty. I have a proven track record of delivering successful upselling campaigns, generating over £1 million in additional revenue for the company in the last year. I am skilled in customer relationship management, contract negotiation, and problem-solving, and I enjoy working with a diverse and talented team of colleagues. I am committed to excellence, innovation, and customer-centricity, and I aim to make a positive impact in the field of HR and employment law technology.
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