Kate Edwards
Customer Success Manager Enterprise Strategic and Mid-market Accounts Saas and Edtech @Learning Without Tears
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WORK HISTORY
Customer Success Manager Enterprise Strategic and Mid-market Accounts Saas and Edtech @Learning Without Tears
Manage a $3.6M+ book of business spanning 194 large and mid-market accounts, driving strategic engagement, retention, and expansion Exceed revenue and retention targets with 138% net revenue retention and 250% expansion in 2024 Lead cross-functional implementation, adoption, and engagement strategies for SaaS solutions to meet customer goals Monitor customer health, identify churn risk, and implement renewal strategies using Salesforce and Power BI Build and maintain consultative relationships with customer stakeholders to deliver training, success plans, business reviews, and actionable insights Advocate for customers by providing feedback to the product team and producing a monthly Voice of the Customer report distributed to internal teams and executive leadership
EDUCATION
Wine & Spirit Education Trust
Intermediate Certificate
The Morgridge College of Education at the University of Denver
Master of Arts - MA, Curriculum and Instruction, Urban Education
Lewis & Clark College
Bachelor of Arts - BA, English and Hispanic Studies double major
SuccessHACKER
Certified Customer Success Manager (CCSM) Level 1
Wine & Spirit Education Trust
Advanced Certificate
ABOUT KATE EDWARDS
Results-driven Strategic Customer Success Manager with more than 10 years of experience…
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