Kate Lake
Account Manager at US Xpress
- Role
- Customer Account Manager at U.S. Xpress, Inc.
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Kate Lake
Devoted and high performing professional with over five years of experience in relationship building and customer success. Collaborative professional with a demonstrated ability to establish long standing relationships with internal and external customers. Articulate, process driven, and purposeful professional with a passion for driving success through relationships, strategic planning, and problem resolution.
Experience
Customer Account Manager
Dec 2022 — Present · Chattanooga, TN, US
Oversee multiple accounts and work diligently to meet and exceed performance goals.· Function as main point of contact in matters relating to client concerns and needs.· De-escalate customer interactions by providing alternative tactics to solving problems and satisfying customer needs.· Maintain up to date records pertaining to account notes, documenting any contract updates and renewals.· Lead and manage projects to support logistics efforts and plans.· Develop relationships with prospective customers using daily solicitation through direct customer contact, emails, and other networking avenues.· Monitor loads in transit to resolve problems and maintain on-time deliveries.· Uphold lofty standards of internal and external customer service.
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