Kate Hibbert
Service Delivery Manager @Onecom
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WORK HISTORY
Service Delivery Manager @Onecom
EDUCATION
HSDC Havant & South Downs
A-Level, Sociology
HSDC Havant & South Downs
A- Level, Law
HSDC Havant & South Downs
Diploma, Level 5 Leadership and Management
HSDC Havant & South Downs
A-Level, Psychology
University of Portsmouth
Bachelor of Science (BSc), Criminology and Criminal Justice
ABOUT KATE HIBBERT
Experienced Service Delivery Manager responsible for effectively maintaining an exceptional client experience. Fostering relationships to ensure revenue retention and growth through tailored solutions that help my customers achieve their specific goals. Ability to translate technical complexities into business value and influence outcomes through trust, transparency and strategic insights. 9+ years working for the UK\'s leading business telephony and cloud communication provider with a key focus on supporting and maintaining the delivery of mobile services, connectivity and contact centre technology. Hardworking professional with a first class honours Bachelor of Science (BSc) degree in Criminology and Criminal Justice and CMI Level 5 Diploma in Management & Leadership. Key strengths:Self-motivated, pro-active approachEnd-to-end service lifecycle managementITIL-based process optimizationStakeholder engagement & relationship buildingSLA management & KPI tracking Cross-departmental collaborationEscalation handling & resolution
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