Kate Heuker
- Role
- Manager Support Services at ConnectWise
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Kate Heuker
I am a seasoned professional with 9+ years of support services, management and team…
Experience
Manager Support Services
Dec 2020 — Present
Provide dynamic and comprehensive leadership to 20 colleagues on our Support Team to drive operational excellence across the Support Services division. •Spearhead the development and execution of innovative department projects such as Incentives to Stay in Support, Department Competitions and our Knowledge Centered Services team. •Ensure compliance with all service delivery standards, expectations, and best practices.•Evaluate team member performance on a consistent basis and provide constructive feedback.•Drive continuous improvement by identifying inefficiencies and recommending impactful solutions.•Participate in meetings with leadership teams to discuss operations and potential improvements.•Develop and deploy communications and tips to expand the skills of support services team members.
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