Kate Freedman

About Kate Freedman

I strive to create efficient processes and positive change that drive exceptional customer experiences and revenue growth. I am a hard working, personable, and innovative individual with an aptitude for learning.Specialties: Process Improvement, Project/Program Management, Business Systems Analysis, Public Speaking, Microsoft Office, Green Belt Certified

Experience

1. End to End Business Process Expert

   Philips

   Apr 2020 — Present · Cleveland, OH, US

   Lead design sessions to generate features, backlog items, and perform impact assessments to deliver capabilities required; Lead refinement sessions to ensure agile delivery teams have a clear understanding of the customer expectation; Accept technical sprint work upon successful demo•Utilize standard Template Validation procedures to gather business, legal, fiscal and regulatory requirements to bring new businesses into the standard template quickly•Perform transformation of the Philips Excellence Process Framework, integrating work instruction level detail tiered processes to further underpin the adherence to standard process in Philips and remove ambiguity to the end users.•Facilitate a global Design Reference Group and Community of Practice (CoP) to encourage cross-functional collaborate, innovation generation and peer problem solving•Deployed eight releases across 40 countries and over end users, including a fully remote deployment to the largest market in the world

Education

• Bowling Green State University

  BA, Organizational Development

  2002 — 2006