Kate Crandley
Launch Quality Manager @CDK Global
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WORK HISTORY
Launch Quality Manager @CDK Global
Vancouver, BC, CA
Core member of a first-of-its-kind Quality Control team within Professional Services, focused on ensuring accurate, complete, and smooth SaaS installationsEstablished scalable Quality Control processes for the Professional Services team, reducing cycle times by 10% through structured workflows and quality metricsAuthored and implemented the Launch Quality Playbook and backlog tracking tools, improving cross-team visibility and accountabilityDeveloped custom automation solutions using Microsoft Power Platform (Power Automate, Power BI) to streamline reporting, standardize data inputs, and reduce manual effort across launch tracking workflowsDesigned and maintained dashboards and metrics reporting in Power BI to evaluate implementation quality and team performance; presented insights to leadership to guide strategic improvements.Led documentation revamp projects to enhance onboarding efficiency and knowledge sharing across technical teams
EDUCATION
Temple University
Strategic and Organizational Communications
SKILLS
ABOUT KATE CRANDLEY
A customer-focused relationship builder with an analytical mind, interested in helping clients find success with the SaaS products they use on a daily basis through a combination of subject matter expertise, active listening and proactive training. Outside of the office, my time is dedicated to the great outdoors and inspiring others to leave their comfort zone.
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