Kate Chetland

Meeting & Events Sales Office Manager @De Vere

Recruit, manage and develop a team responsible for all Events, Weddings and Bedroom Reservations for the hotel.• Compile the M&E budget each year, ensuring all revenue is budgeted accurately and in the correct revenue streams for the business.• Attend weekly revenue calls, identifying key wins, new enquiries and strategies required to convert business.• Compile infomation to present at Monthly Board Reviews to the CEO, COO and CCO on the M&E performance for the previous months along with conversion strategies, upcoming forecast and sales activities.• Effectively manage the business diary to ensure maximum revenue is secured.• Submit accurate bi-weekly forecasts for all M&E revenue.• Review rates to ensure they are in line with demand and to push rates where possible for maximum profit. Ensuring strategies are in place to help with conversion for need months.• Manage all RFP’s within the team to maximise speed of response as well as ensuring a fair work load.• Manage client relationships in order to retain key business for the hotel.• Research competitor activities and market trends in order to adapt business strategy.• Ensure all training and SOP’s are completed and adhered to whilst creating and implementing new office procedures to ensure effective time management and maximum productivity.• Carry out Annual reviews, one-to-ones and disciplinary proceedings where needed in line with Company policy. Providing support to individuals to develop and strengthen their skills and abilities needed to accomplish the office objectives.• Communicate with department heads and team members through the running of a Weekly operations meeting, identifying any operational challenges and determining how best to work with the Staff and Clients to solve these challenges or develop alternative solutions.• Respond to customer complaints/feedback accordingly, ensuring it is communicated to any relevant departments and responded to in a timely manner.