Kate Cestone
Senior Vice President, Control Monitoring & Analysis Executive @Bank of America
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WORK HISTORY
Senior Vice President, Control Monitoring & Analysis Executive @Bank of America
State College, PA, US
Serves as the business control executive responsible for Collections & Recovery monitoring and analysis. Manages a team of people, that conduct line of business monitoring both internally and for third parties. Internally monitoring includes sustainability testing, test socialization and remediation. For third parties the team completes on-site and remote operational reviews for collection call centers, legal networks, state level attorneys, and non-contact vendors. Additionally responsible for process analysis and documentation of the core processes within Collections & Recovery. Responsibilities include: core process inventory and definitions; validated process maps; risk assessments and valid control plans. Joined Bank of America in January of 1994 as an hourly call center employee while attending college at The Pennsylvania State University. 1995 Penn State graduate with a major in International Politics and a minor in History. Held various management positions in both operational and control functions.
EDUCATION
Pennsylvania State University
Bachelor’s Degree, International Politics, with Distinction
ABOUT KATE CESTONE
Top-performing and goal-oriented professional combining over 20 years of sales, marketing, supplier and risk management experience to drive key performance initiatives. Keen strategist and tenacious leader capable of partnering with divisional managers to identify critical performance and control gaps while recommending effective platforms to enhance organizational productivity. Combines superior business acumen, communication, and group facilitation skills with the ability to promote an all-inclusive, high-performing culture where team members embrace and leverage each others\' talents and backgrounds while nourishing innovative thinking to achieve full potential.
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