Kate Bratetic
Sr Manager Learning & Development @Prosper Marketplace
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WORK HISTORY
Sr Manager Learning & Development @Prosper Marketplace
Phoenix, AZ, US
EDUCATION
University of Nebraska at Omaha - School of Public Administration
Bachelor of Business Administration (B.B.A.) , Human Resources Development
Drake University
Master's degree , Adult and Continuing Education and Teaching
SKILLS
ABOUT KATE BRATETIC
Senior Customer Support Leader with significant impact opening and transforming customer service and call center operations globally. Proven success leading the direction, performance and results of customer service operations in 200 markets across the globe. Brings a keen understanding of the bigger picture: customer journey, pain points, metrics, team performance gaps and training needs, as well as regional nuances that influence customer satisfaction, service levels and efficiency standards. Conscious leader who elevates awareness, fosters safe spaces and coordinates events to build an inclusive workplace for culturally diverse, neurodiverse and disabled employees.
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