Kathryn Busch
Director, Development Operations & Donor Relations @Rainbow Railroad
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WORK HISTORY
Director, Development Operations & Donor Relations @Rainbow Railroad
Toronto, ON, CA
Manage and supervise staff to set strategic goals with clear outcomes and deliverables in the development operations department which includes donation entry, donor relations, prospect research and stewardship- Oversee and manage the creation of a Donor Stewardship plan including implementation of a newsletter, welcome series and other donor touch points with a goal of increasing donor participation and donor retention- Oversee and manage the creation of policies and procedures for the development team to ensure regulatory compliance, effective onboarding, and fundraising success- Lead in data collection, management and analysis for the organization’s fundraising, ensuring the implementation of data-driven and trend-informed strategies and initiatives- Manage the fundraising annual budget planning process for revenue, relying on data to make realistic projections (revenue increase 225% over 2020)- Oversee implementation and use of Rainbow Railroad’s CRM (Salesforce) for fundraising purposes, including the training and onboarding of new staff, and staff compliance to CRM policies and procedures- Oversee organizational pipeline and moves management, ensuring donor and prospect journeys are tracked and actively managed to drive new revenue opportunities and increased commitments from existing supporters- Oversee the donation acceptance, recognition and fulfillment process including maintenance of donation records, the gift administration of all contributions, official tax receipts, and letters of thanks that ensure CRA and IRS compliance- Lead in prospect research, including conducting wealth screening annually, as well as surveying existing donors periodically, and creating research profiles and briefing notes on donors and prospects- Lead the overarching project management for Rainbow Railroad’s annual fundraising campaigns.
EDUCATION
Royal Roads University
Certificate in Environmental Practice: Communications and Public Awareness Specialization
University of Waterloo
Bachelor of Arts
SKILLS
ABOUT KATHRYN BUSCH
Accomplished non-profit professional with a decade of experience at NGOs. Proven ability to develop strategy and translate it into operational plans that achieve and surpass objectives. A big-picture thinker who works with the organizational goal in mind. Resourceful and adaptive, with strong analytical problem-solving skills. Committed to learning and collaboration to achieve results.
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