Katarina Swank
Senior Program Manager @Ingram Micro
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WORK HISTORY
Senior Program Manager @Ingram Micro
US
Lead enterprise-wide Zendesk implementation and optimization, ensuring seamless integration across multiple business units.• Direct project planning, timelines, milestones, and resource allocation, ensuring projects are delivered on time and within budget for both Gainsight and Zendesk.• Manage teams of system administrators and technical support staff to execute implementations and optimize system adoption.• Selected as a featured speaker at Zendesk Relate, presenting Ingram’s AI adoption strategy and showcasing early use cases with measurable ROI.Key Achievement: Positioned Ingram Micro as an early adopter of Zendesk AI, influencing future product utilization strategy.
EDUCATION
Genesee Community College
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
SUNY Brockport
Bachelor of Science (B.S.), Psychology
ABOUT KATARINA SWANK
Senior Program Manager with 10+ years of progressive experience driving enterprise technology programs, Zendesk platform rollouts, and process automation at Ingram Micro. Recognized for delivering measurable efficiency gains, saving ROI through automation, and leading global cross-functional teams through Agile and ITIL frameworks. Skilled at translating business needs into scalable solutions, optimizing customer support operations, and guiding organizations through digital transformation.
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